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You are here: What's On > Revival: Symphonic Ibiza Terms and Conditions
REVIVAL TERMS
Date: Sunday 24th May 2020
Times: 12:00 – 22:00
Location:Mote Park, Mote Avenue, Maidstone, Kent, ME15 7RN
I haven’t received my tickets – what shall I do?
If you haven’t received your tickets via email within two hours of completing your transaction, please check the following:
Inbox, junk and spam folders for an email from our official ticket provider Skiddle
If you have checked the above and still cannot locate your tickets, please email us at info@revivalfestuk.com and we will resend your tickets to you, usually within 48 hours.
If you cannot find your tickets on the day, we would advise coming to the event as soon as it opens and we will check our ticketing system manually for you at the entrance, however the whole party that you purchased tickets for will have to be present.
How do I buy tickets?
Tickets will be available from www.revivalfestuk.com prior to the event and will only be available to purchase on the day if the event hasn’t sold out. Please note, the door price will be more expensive than our online final release ticket.
What is an early-bird ticket?
Early-bird tickets are discounted tickets that are available from the event’s initial launch. These do get more expensive as time goes on, so we advise purchasing your tickets as early as possible. Please note, these are only available whilst stocks last.
I can’t attend the event anymore – what shall I do?
Unfortunately, due to policy, tickets are non-refundable unless the event is cancelled prior to opening. You are, however, welcome to sell/give your tickets to a friend or family member.
The name on the ticket is virtually irrelevant, as long as the ticket’s bar code scans successfully. Please, however, be aware of ticket scammers and we do not recommend purchasing tickets from anyone other than our official website. We do not take any responsibility for tickets that do not scan successfully upon entry.
Do children need tickets?
This is unfortunately a strictly 18+ event and therefore children are not permitted into the event.
What will be there?
The event will consist of arena standard staging, lighting and sound, as well as numerous fully licensed bars, street food vendors, face painting, fairground rides and seating, both undercover and outside.
Are there disabled toilets?
Yes, there will be a variety of toilets from disabled to men’s urinals. We will be monitoring these throughout the event to ensure that they are as clean as possible.
Where is the festival site located within Mote Park?
The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main entrance off Mote Avenue being the best way to access the site.
Can we leave and come back?
Yes, you can up until 19:00, however when re-entering the event, you will be required to re-queue and be re-searched.
Please note, you cannot take any alcohol away from the event.
Is it safe?
Each customer will be searched and so too will their bags. There will be a zero tolerance approach implemented by our experienced and professional security team..
There will also be a medical area on site, where trained first-aiders and paramedics will be available at any time.
Can we camp?
No, however there are camp sites nearby, which can be found on our accommodation page.
Is there parking provided?
Parking is available in our official car park and tickets are available from www.revivalfestuk.com. Parking is also available in Mote Park’s overflow car park, however we have no control over this area and therefore cannot guarantee you a space.
What happens if there’s bad weather?
The weather shouldn’t affect the festival too much, however the ground may become wet and soft, so if the weather up to and including the day of the festival is wet, we would advise wearing your wellies!
WHAT YOU CAN BRING
Can I bring my own food and drink?
Unfortunately not, no food or drink is permitted into the event, however you can bring up to 750ml of water in a sealed bottle per person.
Can I bring my pet?
Unfortunately not, the only animals that are permitted on site are registered guide dogs.
Can I bring a chair or blanket?
There will be ample seating available throughout the festival site, however if you’d like to bring a chair or picnic blanket, you’re more than welcome. You will, however, be asked to move by security if you’re situated within walk ways or in front of the stage.
Can I bring my camera?
Yes, however it must not be used for commercial use unless given permission by the event organiser prior to the event.
Can I bring my umbrella?
Umbrellas are not permitted to be brought into the event, as it hinders the view for other customers. If the weather is set to be wet, please bring a hooded jacket.
Food & Drink
Can I bring my own food and drink?
Unfortunately not, no food or drink is permitted into the event, however you can bring up to 750ml of water in a sealed bottle per person.
What food is available?
Our food vendors are all independent and set their own menus and prices. To find out which vendors will be at the event and whether they cater to your dietary requirements, please visit our food page: www.revivalfestuk.com/food.
Location: Mote Park, Mote Avenue, Maidstone, Kent, ME15 7RN
By Car
If you’re looking to drive to Revival, we would advise parking within our official Revival car park, which can be accessed via the back of Maidstone Leisure Centre (to access our official car park, you will need a parking ticket). You will however, not be able to leave your car in the car park overnight. If you wish to leave your vehicle overnight, we would recommend the car park situated on Brunswick Street (maximum 24 hour stay).
The car park situated within Mote Park’s main entrance is for park users only.
Please note, we strongly advise that you do not park in and around residential areas surrounding the park and doing so will run the risk of you receiving a parking ticket.
By Train
Maidstone West Station - 1.3 miles from Mote Park
Maidstone Barracks Station – 1.7 miles from Mote Park
Maidstone East Station – 1.4 miles from Mote Park
By Bus
The Mall Bus Station is located approximately one mile from Mote Park.
Disabled
Are there tickets for the disabled?
Yes, disabled customers are required to purchase a ticket and then send the confirmation, as well as a photo/copy of their DLA/PIP letter to info@revivalfestuk.com. We will then process the documents and provide them with a carer ticket free of charge.
Will there be disabled toilets?
Yes, there will be numerous disabled toilets on site.
What is accessibility like?
The event is fully wheelchair accessible, with a separate entrance from our disabled parking area.
Will there be a disabled viewing area?
Yes, there will be a disabled viewing area at the front of stage. To gain access to this, please speak to the member of security staff at the entrance to the viewing area.
Please note, this area can get quite loud, so please consider bringing earplugs or other hearing protection.
Is there disabled parking?
Yes, disabled customers will still be required to purchase a parking ticket from www.revivalfestuk.com, however when you arrive please show both your blue badge and parking ticket. You will then be directed to the disabled section of the car park to make it easier for you to access the site.
Do I have to purchase tokens for food and drink?
Yes, our event site is completely cashless, which means you will have to purchase tokens for both food and drink at the event.
Can I pay via cash or card at the bars?
Unfortunately not, you won’t be able to purchase any food or drink at the event without tokens.
How many tokens do I need?
This depends on how much food and drink you intend to buy, however you can purchase extra tokens throughout the event, should you need more.
There will be token booths where you can purchase tokens situated throughout the event site.
What do I do with any extra tokens?
Unfortunately all tokens are non-refundable and therefore we ask that you only purchase what you intend to spend at the event.
How can I purchase tokens?
You can purchase your tokens on the day with both cash and card. You can also purchase your tokens in advance by clicking here.
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