Maidstone welcomes visitors with limited mobility and accessibility challenges.  Our hotels and attractions have worked hard to ensure that you have a safe and enjoyable visit and sometimes it is just nice to relax and be able to enjoy a day out in the company of others without worrying.  Just taking part in a different activity such as a boat trip on the Kentish Lady or the Allington Belle or enjoying a day out at Leeds Castle or a picnic in the countryside can make a refreshing change.

Discovering our Museums can be both interesting and enlightening for everyone, as well as simple fun.  Of course some ancient and listed buildings* do have limited access but everyone at the attraction will be welcoming and will try to ensure you have a great day and can enjoy as much as is possible. 

Accessibility to shops, the town centre, restaurants and services is generally very good but we do appreciate that sometimes in old an uneven places that you can experience some difficulties with cobbles and flagstones. There is usually a way around or a more comfortable route for wheelchairs and for the visually impaired. The Town Centre Access Guide  provides a new online guide where you can check access concerns at hundreds of shops, pubs and restaurants. The accessibility map provides a guide to the town centre.

We do however hope you enjoy your visit to Maidstone.

* Sometimes the preservation of buildings does not allow for wheelchair access to all parts of it but often there will be a book of photographs or a dvd or articles from that part of the property that you can look at or handle, to help you get the most from your day out.  Occasionally it is simply that corridors are not wide enough or there are spirial staircases in towers and it is impossible to make those corridors wider or to put in a lift.  We appreiciate your understanding in these matters and feel sure you will also want to preserve these buildings for the future.

Accessible Accommodation

All of the hotels and B&B's listed on the website have either been inspected or have applied for inspection. Many accommodation providers are able to cater for people with a range of disabilities. Please contact the establishment direct to discuss your individual requirements.

Visitor Information Centre

The Visitor Information Centre is fully accessible and has a hearing loop. To further aid customers all staff have received training in either Disability Awareness or "Welcome All".